Shipping policy

The amount of time I need to prepare items to ship out (processing time) varies. Usually, I try to process orders and ship orders out within 1-3 days from ordering but it can take up to 1-2 weeks, depending on my schedule and what you order! Any abnormalities in processing times will be listed in individual item descriptions. The time it takes the shipping service to deliver your order depends on shipping option chosen, along with environmental factors that are out of my control.  In general, my policy is to give domestic (USA) orders at least 30 days to arrive since shipping date, and international orders at least 40 days to arrive since shipping date, before taking action, even though typically orders arrive much earlier. If you have questions about shipping, do not hesitate to contact me!

I am not currently shipping to some countries, due to regulations, including the UK and EU due to trade restrictions.  

I am not responsible for customs or import taxes that might apply to your order - each buyer is responsible to pay their applicable custom/import taxes (including VAT). I am not responsible for any delays due to customs. Please keep in mind that international orders in particular often take an extended and unpredictable amount of time to get to their destination. The most affordable international shipping does not include tracking, and I am not responsible to prove delivery for lost international orders if tracking is not purchased by the buyer.

Shipping Damage: As polymer clay pieces are fragile, on very rare occasion (less than 1% of the time), a piece breaks during shipping.  If one does happen to break, please let me know and send me pictures of the damages.  That way, we can come up with the best solution possible together - whether that be you fixing the item with my online assistance, shipping the item back for me to repair, or a return.  Unfortunately, because each animal is one of a kind, a broken figurine cannot be replicated/replaced.  If you do want to return a broken item, I would be happy to refund the order upon receiving the item back. As my shop policies state, I accept returns if you contact me within 14 days of receiving the item, and send it back within 30 days.  Again, very few animals break, and we can always find a solution when they do!

SHIPPING MULTIPLE ORDERS TOGETHER/SHIPPING REFUNDS: I typically try to combine orders that are placed by the same customer with the same email address AND going to the same shipping address, if multiple orders are placed at a similar time.  I try to do this as often as possible, and I don't confirm first, since most people want to save on shipping if possible (this most often comes up because polymer clay shop updates can be very competitive, and many feel it is faster to purchase in multiple transactions).  Since multiple orders charge shipping twice or more, I will refund extra shipping charges if the orders are able to be shipped together for less than the sum of the two shipping charges!  I will refund the charge on a random order of the multiple placed.  Please keep in mind that it can take up to 10+ days for the system and bank to process the refund (though it's often faster!)  If for any reason you want your multiple orders to the same address shipped separately, please email narwhalcarouselco@gmail.com immediately after purchase to let me know!  

I do this order-combining process as a courtesy, and not as a given.  If orders are really large and fragile, or combining very different products would make they ship less securely, I will leave the orders separate.

Please note that if two orders with the same shipping address are placed under different email addresses and/or with different ship-to names, I will ship them separately.  I can ship these orders together if BOTH email addresses used to order email me with:

1. the order numbers they want shipped together,

2. authorization for the orders to be shipped together,

3. agreement on which order number(s) any shipping refunds should be processed on.

All this information must match exactly on both emails!  Please send these emails right after ordering so I can connect the orders properly.  As an example of where this applies, if you and your sister live together, and both place an order at the same time, I will need email confirmation from both of you separately to be able to ship the orders together.  

INCORRECT ADDRESSES: Please double-check your address before placing an order! I am not responsible for lost or misdelivered packages due to incorrect address. I will ship to the address written on an order, and if I catch addresses with missing information, I am not responsible to correct that information, nor to initiate contact to confirm address correctness. Please keep in mind that if your address is incorrect, it can lead to lost or severely delayed packages. If a package is returned to me due to incorrect address information, I will try to contact the person who placed the order. I am not responsible to re-send packages returned to me due to incorrect address free of charge. Please keep in mind that I often send orders very fast (even same-day) after receiving them, and therefore correct addresses can help ensure packages make it to their intended destination!

PACKING SLIPS: I do not include packing slips unless they are requested by the customer! Please leave a note with your order if you would like a packing slip included.